Contact
Go to Pinea’s website for more information.
Loopon
Loopon develops and operates software that helps hotels and hospitality businesses strengthen guest relationships. The platform supports one of the most critical moments in the guest journey — where experience, reputation and engagement directly impact revenue and long-term loyalty. Built specifically for hospitality, Loopon combines deep industry knowledge with a scalable SaaS platform. With a strong focus on usability, automation and measurable outcomes, Loopon provides a stable environment for hotels that want to improve guest experience and drive sustainable growth over time.
Three focus areas.
One hospitality platform.
Loopon brings together three tightly connected capabilities that power the post-stay phase of the guest journey. Post-stay surveys, reputation management, and AI-driven insights work on a shared platform to transform guest feedback into action. By connecting survey responses with public reviews and trend analysis, teams gain a clear understanding of what drives satisfaction and where improvements matter most.
Feedback
Post-stay guest surveys
Capture structured guest feedback immediately after departure, when impressions are still fresh. Automated post-stay surveys reveal what truly drives satisfaction, highlight service gaps, and enable timely follow-up — turning guest feedback into continuous improvement.
Reputation
Reputation management
Bring all public guest reviews into one workspace to monitor sentiment, respond consistently, and protect your brand voice. Built-in benchmarking shows how performance compares across competitors and locations — helping teams clearly see where they stand and where to improve.
AI Insights
AI-powered guest insights
AI analyzes large volumes of survey responses and online reviews to uncover the trends that matter most for guest satisfaction. By surfacing patterns at department and team level, AI Insights helps organizations prioritize the right actions and drive measurable performance improvements.
At a glance
Loopon’s platform is deeply embedded in the hospitality industry across the Nordics. Built for high-volume, experience-driven environments, the platform combines scalability, industry focus and strong customer value.
20+
years of hospitality experience in the team
1000+
using Loopon across the Nordics
18M+
guest interactions handled annually
<5%
churn across long-term customers
