Impact
Get more customers by losing less.
About Impact
Impact is a comprehensive solution designed to strengthen the customer experience by identifying risks in the customer journey and quickly fixing problems that can lead to customer losses. Using automated customer surveys and integrated tools, Impact follows your customers throughout their journey and identifies the critical points where the risk of customer churn is greatest. The system enables you to act immediately on the collected feedback, with automated alerts and action plans that ensure that no customer experience falls through the cracks. Impact supports both B2C and B2B and provides an operational overview that helps you make data-driven decisions to optimize every step of the customer journey.
Own the customer journey
Complete overview
Gain a complete overview of customer loyalty and trends across all touchpoints. Automatically gather feedback through seamless integrations, empowering management to make data-driven decisions.
Act on Feedback Now
Win Back Loyalty
Identify and address customer concerns instantly on an individual level.
Highlight detractors, track response history, and close the loop to win back customers by showing you listen and care.
Boost CX Performance
Identify Key Drivers
Customer Benefits
With Impact, you get a powerful tool that can directly affect your operational goals by identifying customers who are about to leave and giving you the opportunity to intervene in real time. Through automated action plans, you can quickly initiate efforts to retain these customers, which reduces churn and increases customer loyalty. Impact also offers the opportunity to follow up directly with the customer, which creates trust and improves customer satisfaction. By continuously monitoring and acting on customer feedback, you can ensure that your organization is always working proactively to improve the customer experience
Market Potential
Impact fills a growing need in the market where companies are looking for solutions that not only collect customer data, but also immediately translate it into practical action.
In a competitive environment, the ability to quickly identify and manage risks in the customer journey is crucial to retaining customers and building long-term relationships. The modular structure of Impact means that the solution can be adapted to different industries and business models, which gives a wide market potential. With the increasing focus on reducing churn and strengthening customer relationships, Impact offers a unique combination of real-time insights and actionability that meets modern business demands for efficiency and results.
"At Telia, we are constantly working on improvements to services, processes and information based on our customers' needs. In this systematic work, QuickSearch is a very important partner who contributes both practical solutions for collecting customer feedback and supporting with ideas for how we can translate survey results into insights and activities. We have a flexible and solution-oriented collaboration, which is important to us."
"Professional, flexible and very knowledgeable staff."
"At Telia, we are constantly working on improvements to services, processes and information based on our customers' needs. In this systematic work, QuickSearch is a very important partner who contributes both practical solutions for collecting customer feedback and supporting with ideas for how we can translate survey results into insights and activities. We have a flexible and solution-oriented collaboration, which is important to us."
"Professional, flexible and very knowledgeable staff."
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