Loopon

For hotels and restaurants that truly care about guests,
and live by their reputation.

About Loopon

Loopon is an advanced platform that uses artificial intelligence to streamline and improve work processes in hotels and restaurants. The tool is designed to be role-based, meaning that each employee gets access to the information most relevant to their job role. The tool works both with online reputation through reviews from, for example, booking services and direct feedback from guests to the hotel.

Reputation Management

Master Your Online Reputation

Guests not only provide direct feedback but also share their experiences through online reviews, which shape your reputation. It’s crucial to be aware of your online reputation and take prompt action on reviews to maintain and enhance your digital image.

Stay Ahead

Know Your Competition

Understanding your competition is key to staying ahead. Benchmark against them, you gain insights into their strengths and weaknesses, allowing you to refine your strategies and outperform them. Stay informed, analyze their moves, and continuously improve to ensure your business remains competitive and successful.

Elevate Service with AI

The personal touch

Leverage AI to ensure every piece of customer feedback receives a timely and personalized response. With AI, you can efficiently manage and address reviews, making each guest feel valued while maintaining a consistent personal touch.

Customer Benefits

By maintaining a good reputation, the businesses get both higher occupancy, can maintain a better price range and get more returning guests.

The tool increases the guest retention and makes it easy to manage the online reputation on booking sites, Google and TripAdvisor, all of which has a direct impact on the number of bookings.
Loopon is the first in its industry with the driver model, which ensures both a high percentage of responses from guests and that it becomes easy to translate feedback into daily operational improvements.

Through AI, Loopon automates many steps in insight and operation that otherwise need to be done manually and is time consuming. Through the use of roles, it becomes easy for each employee to find relevant information for their day to day work.

Market Potential

The market for AI-based tools is growing rapidly, with an increasing need for industry solutions to improve productivity and operational efficiency. Loopon’s many features are at the forefront and position the service on an international level, with above all a strong foothold in the Nordics, but also all the way to Australia. Its ability to improve repeat guest rates and manage online reputation means it has a direct impact on hotel and restaurant revenue.

With a focus on making advanced technology useful and efficient, its access to benchmarks and the underlying hierarchical reporting, Loopon has great potential to attract both chains and small to medium-sized hotels looking for effective tools to work with guests as a channel to strengthen their reputation and retention.

CUSTOMERS

0 +

RETENTION

0 %

NET PROMOTER SCORE

"Loopon has truly set the gold standard for guest engagement and feedback collection int the hospitality industry. Loopon’s post-stay feedback system exceeded all my expectations. Their attention to detail, user-centric approach and commitment to continous improvement make the a try standout in the industry. I wholeheartedly recommend Loopon to any hotel or hospitality business that seeks to elevate their guest experience to the highest level. Kudos to the Loopon team for a job exceptionally well done!"

André ÅbergCEO, Room Republic

"For those of us who work with guest satisfaction on a daily basis, it is important to have a system that provides a sufficient support for decisions, and which also measures the effect of the measures that are taken. In this way, Loopon feels both effective and relevant, and has become one of our most important management tools in relation to guest experiences and service development. In addition, we feel that Loopon provides world-class service. Help and good advice are never far away when we need it."

Elisabet SøylandHead of Culture, Strawberry

"Loopon is a very good tool that we work with every day to follow up and improve customer satisfaction. We always receive quick and efficient help when we have questions and that we receive the training required to use all the benefits of the system."

Vanja VilbernCCO, Stockholm Meeting Selection

"A sound technical platform and flexible service are top reasons for Hurtigruten’s long-standing partnership with Loopon. The Loopon platform provides frontline staff real-time guest feedback and response tools wherever we sail. On shore, Loopon supports Hurtigruten growth by helping us convert data into Insights for performance measurement and better decision-making."

Jim BeakeyGlobal Head of Insight, Hurtigruten

André ÅbergCEO, Room Republic

Elisabet SøylandHead of Culture, Strawberry

Vanja VilbernCCO, Stockholm Meeting Selection

Jim BeakeyGlobal Head of Insight, Hurtigruten

Let's get in touch

Stockholm

Riddargatan 35
114 57 Stockholm

Barcelona

C/ de Balmes, 156 L’Eixample
08008 Barcelona

Göteborg

Stena center
412 92 Göteborg

Halmstad

Gamletullsgatan 12
302 27 Halmstad

Skellefteå

Hörnellgatan 10
931 30 Skellefteå

Emmaboda

Norra Lindåsgatan 15
361 42 Lindås